Privacy – Refund – Terms – Conditions

Terms of PaymentTerms of payment for Virgin Hair extensions guru online store Inc. are 100% upfront. We do not offer any credit, down payment, or financing on any of our products. We accept all major credit cards We process all credit card transactions through Authorization.net and pay pal. Credit cards are charged upon order placement.

Processing Orders:
Virgin Hair Extensions Guru Store Inc.’s business hours are From Monday through Friday from 10:00am to 5:00 pm PFT. It take 24 hours process each order, after they are received. Orders will be delivered 3- 5 days after the purcharse was made we ship Monday to Friday via DHL and UPS.

How long is take the payment to be process?
It takes 24 hours for you payment being process. We will right after that via DHL a tracking number will be provided.

what type of payment are accepted?
We take all major credit cards and Pay pal: Visa, Master Card, American Express, Discovery.

Product Availability:
If for any reason we are unable to fulfill your order, you will be contacted immediately in regards to receiving a replacement. If a replacement is not acceptable you have the right to terminate the sale and we will refund the amount charged to you.

Delayed Shipping:

It is prudent to order your purchase in advance to allow for unanticipated delays with shipping. Virgin Hair Extensions Guru Store Inc. is not liable for late shipments due to holidays, natural disasters, or carrier delays. Government holidays do not count as a business day and should be considered when calculating shipping times. We assign DHL and UPS to deliver your package on time. We also provide a tracking number for your convenience, which can be viewed online via http://www.dhl.com. and http://www.ups.com If your package is delayed we will not offer a reimbursement of shipping charges. If you have any further inquiries, please email us at: hairextenionsguru@gmail.com

Failed/Cancelled Deliveries, Refused/Lost Shipment(s), Incorrerct Shipping Address:

All orders will be shipped via DHL and UPS to the address, which is provided. It is important that we are provided with accurate and complete information regarding your shipping address and shipping method.
Once the order is placed and shipped, you will be provided with a tracking number, which will be sent to your email address if provided. If you do not receive a tracking number, please do not hesitate to call or email us so we can provide one for you. The tracking number is provided for your convenience to follow your package in transit. If any incomplete information is given, DHL or UPS will charge a service fee for address corrections, which then would be charged towards you. For any shipments returned to us due to a bad address, refusal upon delivery or cancellation of an order after 24 hour of placing it, a 20% cancellation fee will be charged. We do not refund any abandoned or refused shipments.

General Product Polices.

At Virgin Hair Extensions Guru. We are committed to customer satisfaction. Each and every bundle of hair is inspected and prepared under professional supervision in our factory. We Guarantee our hair is 100% virgin it had never been process or alter on any way, in fact we carry virgin hair from a single donor. All of our hair goes through a meticulous process to ensure that you are receiving the best quality product possible.

Due to the nature of our products, all sales are final.

At Virgin Hair Extensions Guru Store Inc. we make sure that all of your expectations are met.
We make every effort to make your order as accurate as possible. Some factors which should be considered while purchasing our products is that we specialize in 100% virgin, unprocessed, Indian and Asian Remy human hair. Our hair comes from different donors, this is why we cannot guarantee hair color or texture 100% of the time. We are not responsible for the changes or alterations done to the hair once it has left our warehouse including chemically processing, cutting, coloring, or texturizing the hair. Our natural hair comes in a straight and wavy pattern it only come in shades Natural 1B and 2. Our Brazilian from single donor can be either way sometimes can be as light as 4. Please keep in mind; refunds and/or exchanges will not be issued for dissatisfaction with the color or texture of the hair.

Exchange and Return Policy:

  • ALL RETURNS AND EXCHANGES MUST BE IN THE ORIGINAL CONDITION FROM THE MANUFACTURER. Under no circumstances will we accept any hair back if alterations or changes have been made to the hair once it has left our warehouse. The hair cannot be altered in any manner. This includes dying, cutting, and chemically processing the hair.
  • Our products are guaranteed for quality and satisfaction. If for any reason you are unhappy with the unused product and you wish to exchange, please call or email us with your order number . You will be required to pay return shipping charges and provide a tracking number on your old order and we will cover the cost of the new order.
    We do not sell refurbished or previously owned products, therefore, a 30% restocking fee will be applied for all returned merchandise. Return postage is on buyer.
    Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.
  • We are not responsible for any lost or stolen packages.

Privacy Policy

Virgin Hair Extensions Guru is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore we would like you to know what data we maintain and what data we discard. With this privacy notice, we would like to inform you about our security measures.
Collection and processing of personal data
We collect personal data only when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.

    Purposes of Use
The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.
What do we use your information for?

  • To personalize your experience
(your information helps us to better respond to your individual needs)
  • To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
  • o send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • To administer a contest, promotion, survey or other site feature
Choice and Opt-Out 
If you no longer wish to receive the Company’s promotional communications, you may “opt-out” of receiving them by following the instructions included in each communication or by e-mailing the Company at Extensionsguru@gmail.com

Limitation of Liability:

Virgin Hair Extensions Guru Inc. reserves the right to make changes and adjust prices, policies, and procedures. We also reserve the right to refuse service to anyone. Please check this page periodically for updates and changes. Virgin Hair Extensions Guru. does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Virgin Hair extensions Guru will not be liable for consequential special, indirect or severe damages even if advised of the possibility of such damages in regards to any third party except which is provided herein. Virgin Hair Extensions Guru. is not liable or responsible for any amount of damage above the aggregate dollar amount paid by the customer for the purchase of product(s) under this agreement.